A clear guide to how changes, cancellations and refund requests are handled.
A quotation is not a confirmed booking. Rates and availability may change until payment is received and confirmation is issued.
Changes and cancellations are subject to the rules of the airline, hotel, insurer or other supplier. Penalties and fare differences may apply.
Some tickets, hotel rates, visa fees, insurance policies and promotional services may be non-refundable. We will identify these conditions before confirmation where supplied to us.
Approved refunds are processed after the supplier releases the funds. Processing time varies by supplier and payment method.
Administrative or service fees may apply for changes, cancellations or refund handling and will be communicated before processing.